Tourism & hospitality sector
Lexa supports Tunisian hotels, guesthouses, travel agencies, restaurants and inbound tour operators in managing multi-channel bookings, multilingual reception, sector-specific billing and steering seasonality.
Tunisian tourism serves a demanding international clientele, in a highly seasonal environment, with its own sector taxation (tourism promotion tax, tourism social contribution, foreign-currency operations). Lexa brings a system that combines operational management (bookings, stays, restaurant), the sector's specific financial flows, and multilingual AI for the customer relationship.
Lexa adapts its ERP, its AI agents and its custom development to the specifics of each Tunisian sector.
Room management, stays, catering, concierge, tourism billing.
Multi-property consolidation, group reporting, rate governance.
Small structures, family operation, direct or OTA booking.
Multi-apartment, check-in/out management, housekeeping, multiple owners.
Packages, ticketing, accommodation, client tracking, commissions.
Tours, excursions, guides, transfers, multilingual partners.
Till, floor management, orders, purchasing, food cost, recipe cards.
Booking by slot, capacity, equipment, online payment.
The recurring pain points that sector SMEs face, and the concrete impact they have on the business.
The guest books on Booking while another books direct for the same room. Resolution happens at check-in, in front of the guest, with a damaged image.
OTA bookings land in one tool, billing in another, accounting in a third. Discrepancies pile up and the monthly close becomes a nightmare.
You don't know whether your rooms earn more direct or via OTA, nor which segments (leisure, business, groups) really drive your margin.
Requests come in French, Arabic, English, Italian, German. Answering at any hour and in the right language is impossible to sustain with a limited team.
Tourism promotion tax, tourism social contribution, foreign-currency operations, specific exemptions: international tools don't cover these Tunisian specifics.
Seasonal hires managed at the last minute, restaurant stock poorly calibrated, prices not adjusted to demand: you endure the season instead of steering it.
Three complementary pillars, designed to address the sector's needs end to end: ERP as the central system, AI for automation, and custom development to fill in the rest.
Four concrete differences that matter for the sector's SMEs.
Tourism promotion tax, tourism social contribution, foreign-currency operations, sector-specific exemptions: Lexa delivers Tunisian tourism taxation by default. Your accountants no longer waste time rebuilding these flows in a foreign tool.
The interface and guest-facing content (quotes, confirmations, invoices, emails) are available in French, Arabic, English. The AI agents answer in the visitor's language. Essential to serve an international clientele.
Reviews, exchanges, stay histories are sensitive commercial data. Our AI agents run on a local LLM: your commercial know-how stays with you, not on a foreign provider's servers.
Our team visits your site (hotel, restaurant, agency) to scope processes with your operations manager. Support in French and Arabic, knowledge of seasonal constraints and the sector's taxation.
The questions the sector's managers ask us most often.
For an independent Tunisian hotel, the software must cover five functions: hotel management (PMS), the channel-manager connection for OTAs, catering (till and purchasing), Tunisian tourism accounting (promotion tax, currencies), and ideally direct online sales. Lexa, built on Odoo and locally adapted, covers these five functions in a single platform with hosting in Tunisia.
Thirty minutes are enough to understand your context and identify the first opportunities. Free audit, no commitment.
